Last updated: April 21, 2026 · Effective: April 21, 2026
We collect what we need to run Synergy — your name, email, phone number, birthday (to confirm you're 18+), and your profile info. We don't sell your data to anyone. Your data lives in Supabase (our database), Twilio sends your login codes, Resend sends your email, and Apple handles your push notifications. You can delete your account anytime from your Profile page, and it's gone within 30 days.
Synergy Community is a service of Synergy Events LLC, a Florida limited liability company with its registered address at 1209 Chenille Cir, Weston, Florida 33327, United States. Juan Cheret is the founder and privacy contact.
For privacy purposes, Synergy Events LLC is the "data controller" — the company that decides what personal data gets collected and how it's used. When we say "we," "us," or "Synergy" in this policy, we mean Synergy Events LLC.
Contact us anytime at team@synergy-community.com or juanma.cheret@gmail.com.
Here's everything Synergy collects about you, broken down by category. If it's not on this list, we don't collect it.
Your full name, email address, phone number (10 digits, US format), and a hashed password. Your phone number is how we identify you across every group you join on Synergy.
We ask for your birthday so we can confirm you're 18 or older. We don't use it for anything else — no birthday emails, no age-targeted content.
Your avatar image (JPG, PNG, GIF, or WebP up to 5 MB), a short bio, and your Instagram handle if you choose to add one. All three are optional.
When a promoter adds you to a group, we store your role in that group (editor, viewer, or promoter), the promo code the admin assigned you, your tier position, and your sales or revenue numbers pulled from the group's ticketing imports.
Anything you post in community chat within a group, and any blast proof screenshots you upload to confirm you shared a promo asset. Other members of your group can see these; people outside the group cannot.
If you report another user or block someone, we store that report or block (who you reported, who you blocked, and the reason if you provided one). Group admins and Synergy admins review reports to keep the community safe. See Section 7 for the rights you have over this data.
If you install the Synergy iOS app and allow push notifications, we store an Apple Push Notification Service (APNs) device token so we can send you notifications. We also detect whether you're online or offline so the app can show an offline banner when your internet drops.
Timestamps for when you apply to a group, when an admin accepts or denies your application, and basic login activity (managed by our auth provider, Supabase — see Section 4).
When you sign up, we record the exact date and time you agreed to our Terms of Service and this Privacy Policy. We keep this record so we can prove — to you, to regulators, and to Apple — that you gave informed consent.
You may appear as a placeholder in a group roster before you sign up — because a promoter imported a ticketing roster from Shotgun (or a similar platform) that included your name and phone number. That placeholder lives in the group's member list until someone signs up with the matching phone. When you sign up with that phone, your placeholder data merges automatically into your new account.
While you're filling out the signup form, your name, email, phone, birthday, and avatar preview are saved in your browser's sessionStorageso a page refresh doesn't wipe your progress. This data stays on your device and is cleared automatically once your signup succeeds. It never reaches our servers unless you complete signup.
We don't collect your location. We don't collect your contacts, photos, or camera roll. We don't read your other apps. We don't track you across the internet. We don't ask for a Social Security number or any payment information — Synergy is free for members.
Our hosting and database providers (Supabase, Netlify, Sentry, and the Meta Pixel on the website only) automatically log IP addresses and user-agent strings for security, analytics, and abuse prevention. Synergy's own code does not write IP addresses into our database. See Section 4 for details on each provider.
We use your data only for these specific purposes:
Synergy runs on a handful of third-party services. Each one only sees the specific data it needs to do its job. Every provider listed here is required by our agreements with them to protect your data at least as well as we do.
Supabase runs our database, authentication, file storage, realtime channels, and edge functions. Everything stored in Synergy lives in Supabase's US region. They see your full account data.
When you log in with your phone, Twilio sends you a 6-digit code by text message. Twilio sees only your phone number — nothing else.
Resend sends our welcome email, application-accepted and application-denied emails, password-reset emails, and blast notification emails. Resend sees your name, email address, and the content of the email we're sending you.
APNs delivers push notifications to the iPhone app. Apple sees your device token and the notification payload (title and body text). Apple does not see any data from inside the app.
We're preparing a future option to let you sign in with your Apple ID. When we launch it, Apple will see an opaque user ID and (optionally) an email relay address. We're disclosing this now for transparency; the feature is not yet live.
Sentry collects error reports when Synergy crashes or hits a bug — stack traces, the URL you were on, your user-agent, and sanitized context about what the app was doing. Sentry never receives your password, payment information, or message content. Error logs are retained for 90 days.
On our website (synergy-community.com), we use the Meta Pixel to track page views so we know which pages people visit. This does not run inside the Synergy iOS app — we've stripped it from the native build. When you use our website in a browser, Meta may receive your page URL, the _fbp cookie, your user-agent, and your IP address.
Our website loads the Inter and Poppins fonts from Google's font CDN. When your browser requests a font, Google may log your IP address. Google does not receive any Synergy account data.
Netlify hosts the Synergy website and serves each page you visit. Netlify keeps request logs (IP, user-agent, URL) for infrastructure and abuse-prevention purposes. Netlify does not see your account data.
We use Cloudflare for DNS (turning synergy-community.com into an IP address). Cloudflare does not proxy your traffic and does not see your data.
We do not sell your personal information. We do not share it with advertisers, data brokers, or any third party for marketing purposes. The only third parties we send data to are the service providers listed above, and only to the extent needed to run Synergy.
We do not use automated decision-making technology that produces legal or similarly significant effects on you. Decisions about your account (application approval, moderation, account termination) are made by humans — group admins or Synergy staff.
Beyond the service providers in Section 4, there are limited situations where we may be legally required (or ethically obligated) to disclose your personal data. These are the only situations:
In every one of these situations, we will disclose only the minimum data necessary and will keep a record of the disclosure for audit purposes.
You have the following rights over your data. To exercise any of them, email us at team@synergy-community.com or use the in-app tools where noted.
Synergy is for users 18 years of age or older. We do not knowingly collect information from anyone under 18. During signup we ask for your birthday and block accounts where the calculated age is below 18.
If we discover an account belonging to someone under 18, we'll delete it. Parents or guardians who believe their child has created an account can contact us at team@synergy-community.com and we'll remove it promptly.
No system is perfectly secure.While we use industry-standard practices to protect your data (TLS in transit, Row-Level Security in the database, hashed passwords, access-scoped admin roles), no method of transmission over the internet and no method of electronic storage is 100% secure. We can't guarantee absolute security, and you agree not to hold Synergy Events LLC liable for security issues caused by circumstances beyond our reasonable control (for example: a successful attack against a service provider despite their own reasonable security measures).
Do Not Track.Your browser may send a "Do Not Track" signal. Because the DNT standard hasn't been adopted industry-wide and doesn't have a common meaning, we don't currently respond to it. You can still exercise any of the rights listed in Section 7.
Our primary database runs in Supabase's US region. If you're located in the European Economic Area (EEA), the United Kingdom, or Switzerland, your data is transferred to the United States when you use Synergy. We rely on the Standard Contractual Clauses (SCCs) approved by the European Commission as the legal mechanism for this transfer.
If you have questions about how your data is protected during international transfer, email us at team@synergy-community.com.
Synergy may contain links to external websites and services that we don't operate — for example, Instagram profiles, Shotgun event pages, Apple's App Store, or a promoter's own external site. When you click a third-party link, you leave Synergy and land on a service run by someone else.
We're not responsible for the content, privacy practices, or security of any third-party site. We strongly encourage you to review the privacy policy of every website you visit. This Privacy Policy only covers data handled by Synergy Events LLC.
We may update this Privacy Policy as Synergy grows. When we make a material change, we'll notify you by email and/or an in-app prompt, and we'll update the "Last updated" date at the top of this page. You'll have at least 30 days to review the update before it affects you. If you keep using Synergy after that, we take it as acceptance of the updated policy.
If any part of this policy is found to be invalid or unenforceable, the rest of the policy stays in force.
Questions, data requests, or complaints? Email us at team@synergy-community.com or juanma.cheret@gmail.com. We read every message.
Or by mail:
Synergy Events LLC
1209 Chenille Cir
Weston, Florida 33327
United States
You can delete your Synergy account anytime from the Profile page by tapping "Delete Account." This permanently removes your profile, group memberships, sent messages, uploaded content, reports you filed, and any pre-signup placeholder record that merged into your account. Deletion completes within 30 days; routine backup snapshots are purged within 30 more days after that.
If you can't reach the in-app delete button for any reason, email us at team@synergy-community.com and we'll delete your account manually.